1. Refund Eligibility
We want you to be completely satisfied with your Souurc subscription. We offer refunds under the following circumstances:
- Within 14 days of your initial purchase (14-day money-back guarantee)
- Service disruptions or technical issues that significantly impact functionality
- Billing errors or unauthorized charges
2. How to Request a Refund
To request a refund:
- Contact us through our Discord channel
- Provide your order/transaction ID
- Explain the reason for your refund request
- Include any relevant details or screenshots of technical issues (if applicable)
3. Processing Time
Once your refund request is approved:
- Refunds are typically processed within 5-7 business days
- The time to receive funds depends on your payment method and financial institution
- You will receive a confirmation email once the refund is processed
4. Technical Issues
If you experience technical issues:
- First, contact our support team to attempt to resolve the issue
- If we cannot resolve the problem within a reasonable timeframe, you may be eligible for a refund
- Document the issues you're experiencing to help us process your refund request
5. Non-Refundable Cases
Refunds may not be issued in cases of:
- Requests made after the 14-day period (unless due to technical issues)
- Violation of our Terms of Service
- Misuse of the service
6. Special Circumstances
We review refund requests outside of these guidelines on a case-by-case basis. Our goal is to ensure fair treatment and customer satisfaction while maintaining the integrity of our service.
7. Contact Information
For any questions about our refund policy or to submit a refund request, please contact us on Discord.